Day 7...

With the seventh working day came a number of problems... Given that the install was expected to take 10 days in total, some of the issues were rather time sensitive. Here's what occurred.

The installer noticed that the extractor fan was missing (see final paragraph of Phone-calls...) along with the 3 spotlights, to be embedded in the ceiling. The paperwork included their installation, but the items had not been added to the order.

I called our bathroom designer, on his mobile. He said that he could arrange for the missing parts to be collected from the store at 50% discount, given the error... Except that it was his day off. So, I called the B&Q store directly and spoke to someone who said they'd have to speak to colleagues in the HomeFit department before she was able to help. We selected & chose the items we needed, so that when B&Q called back we could place the order, ready for collection that evening.

I headed to B&Q at about 7:30pm. I picked up a few extra bits to make the new bathroom as nice as possible, then made my way to Kitchens & bathrooms. Sure enough the items were ready for collection. £100 later I was heading home.

Unfortunately, we found out the following day that I had been sold incorrect parts - light bulbs & their fittings unsuitable for the bathroom. This was despite our installer speaking to B&Q directly.

Our only option was to head out again & try to purchase the necessary kit. However, our installer offered to buy the parts and bring them the following day. Problem solved...

...or so we thought.